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At St Cuthbert's Hospice key measures remain in place so that we can continue to protect vulnerable patients, visitors, staff and people in our community from coronavirus (COVID 19). The Hospice building and on-site cafe are not open as usual and we are continuing to reduce some of the services that we offer. Full details of these changes can be found below.

Our aim is to be sure that we can continue to provide compassionate wellbeing, pain management and end of life care to those who need us, and continue to support people with life-limiting illnesses and families who are bereaved.

Visiting The In-Patient Unit

We continue to do all we can to minimise the risk of coronavirus to our patients, staff and volunteers. A robust testing system is in place for all staff, volunteers and visitors. Our care teams continue to wear full personal protective equipment (PPE), non-clinical staff numbers are reduced and those who are at the Hospice are wearing masks and continue to social distance where possible.

Our current visiting arrangements are under regular review. For the most up to date information please call before coming to the Hospice as some restrictions on the number of visitors remain in place. Telephone: 0191 386 1170 option 1. This line is available 24 hrs a day.

All visitors will be supplied with and asked to complete a lateral flow test before visiting. You must wear an IIR mask, provided by the Hospice, and must wash your hands at the handwashing sink upon entering a patient’s bedroom and again before leaving.

We have produced a booklet ‘How to stay connected when you can’t visit a loved one’ to help support you to feel close when apart or unable to visit.

If your loved one is very much approaching the end of life arrangements will be discussed on an individual basis during these understandably upsetting circumstances. Visiting times can be arranged with the In-Patient Team. You can contact the Ward Sister at any time to discuss this further on 0191 386 1170 option 1.

If you have any concerns around coronavirus relating to infection control or visiting arrangements for the In-Patient Unit, we are happy to speak to you regarding this.

Day Services Update 


The Living Well Centre is now welcoming back small numbers of guests. Sessions are adapted to allow for social distancing and to ensure the safety of all guests and staff. Guests are required to complete a lateral flow test before attending sessions. Please contact the Living Well Centre on 0191 386 1170 option 2 if you need to speak with someone in the team relating to this.

Our Dementia and Namaste Care Team continue to provide support to all who need us at this time. Please contact the switchboard on 0191 386 1170 if you need to speak with the team. The national Admiral Nurse (Dementia) helpline can be contacted on 0800 888 6678.

Bereavement Support services are by appointment only. Guests are required to complete a lateral flow test on the day of their appointment and wear an IIR mask, provided by the Hospice. Please contact the Family Support Team on 0191 386 1170 option 3 if you need to speak with the team.

To further protect our patients and vulnerable visitors our Hospice café remains CLOSED to the public until further notice.

Charity Shops Update

We have made the decision to continue to encourage mask-wearing, the use of sanitiser and social distancing in our stores. All staff and volunteers will continue to wear masks, unless exempt, and they are completing regular testing. Stores may need to restrict numbers of customers or close for short periods should they feel they need to. Please check the Retail web pages for information on opening times and donation times as some stores continue to restrict donations to certain times.

Our Fundraising Events Update

We’re pleased that events are back on the cards after two years of being unable to carry out these vital fundraising activities. Please check our individual Events Pages for the latest information, or to find out more about our ‘help at home’ and virtual fundraising activities. If you need to contact the team relating to an event please call 0191 386 1170 option 5 or email

Frequently asked questions

Can I still visit St Cuthbert’s Hospice building or gardens?

Hospice Reception and our cafe are currently closed to the public. Should you need to arrange a visit please contact us on 0191 386 1170 to discuss this or email us at

We understand the importance of remembering loved ones and our In Memory Garden is open for anyone who would like to visit for a moment of reflection. Our Greenhouse can be visited Tuesdays and Fridays 11-2pm. Please take extra care should there be other visitors, guests or patients and ensure that you maintain a safe distance.

Can I make a donation to the Hospice?

We are incredibly grateful to anyone who may like to make a donation to the Hospice at this time. Below are some options for how to do this:

  1. Click here to donate online. Please include a short note on the online form to let us know the reason for your kind donation.
  2. Send a cheque in the post including a short note to say who you are and the reason for the donation. Cheques should be made out to ‘St Cuthbert’s Hospice’. Please do not send cash in the post.
  3. Telephone the Hospice to pay via credit / debit card. Please call us Monday-Friday 9am-5pm on 0191 374 6166. 
If you need to chat to our Fundraising Team at all please call 0191 386 1170 option 5 or email

Last Updated: 28/02/2022 10:00am