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At St Cuthbert’s Hospice we are committed to providing an excellent service to patients, their carers, our donors and our supporters. We value your opinion and have a few ways you can let us know how you feel.

When we do not meet expectations, we want to know so that we can make amends, if possible, and improve what we do.

Making a Complaint

Information on how to make a complaint can be found on the button below.

Download

How we handle Complaints

To find out how St Cuthbert’s Hospice handles complaints click below.

Download

Tell us what you think

If you’d like to give us feedback, good or bad, in a less formal way you can contact us using the email below.

Email

Complaint Forms

Complaint forms are also available to download.

If you would like to contact the Care Quality Commission (CQC) to give feedback on St Cuthbert’s Hospice care you can via this link: https://www.cqc.org.uk/give-feedback-on-care