At St Cuthbert’s Hospice we are committed to providing an excellent service to patients, their carers, our donors and our supporters. We value your opinion and have a few ways you can let us know how you feel.
When we do not meet expectations, we want to know so that we can make amends, if possible, and improve what we do.
If you would like to make a formal complaint you can do so by downloading and completing our complaints form (available at the bottom of this page). You can also find out how we handle complaints by viewing our complaints policy and procedure.
If you’d like to give us feedback, good or bad, in a less formal way you can contact us using the form below.
Tell us what you think
You can find more information below on our Complaints Policy and Complaints Procedure.
Making a Complaint
Information on how to make a complaint can be found on the button below.
How we handle Complaints
To find out how St Cuthbert’s Hospice handles complaints click below.
Complaint forms are also available to download.
Written complaints form
Verbal complaints form
If you would like to contact the Care Quality Commission (CQC) to give feedback on St Cuthbert’s Hospice care you can via this link: https://www.cqc.org.uk/give-feedback-on-care